Gathering the flowers
Gathering the flowers
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Elysian Blooms Florist guarantees the freshest flower quality and value of every order. Each arrangement is created and delivered by a professional fully qualified florist.
Email us a photo of the full arrangement within 36 hours of delivery to qualify.
Follow our Flower Care instructions with proper water and attention for freshness guarantee.
Damaged or un-delivered orders qualify for a full free replacement bunch or refund.
Elysian Blooms Florist guarantees the freshest flower quality and value of every order. Each arrangement is delivered and created by a professional fully qualified florist.
Typically we will not offer both a refund and a resend. Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem.
In order to qualify for a replacement or refund, the following conditions must be met:
In the case that your flowers are not delivered at all, we will provide a free replacement bunch or full refund if desired.
In the event that your delivery is delivered late due to an incorrect address supplied or a recipient not being available to receive the box, we cannot provide a refund or replacement.
All refunds for orders placed online are credited back to the original credit card on which the order was purchased or via PayPal account, if that form of payment was selected.
Subject to any statutory rights you may have (including under the Australian Consumer Law) which cannot be excluded, you agree we have completely discharged our obligations, and any liability we may have, to you.
As long as the order hasn鈥檛 already been delivered or isn鈥檛 already on-board with the driver, we would be happy to try and accommodate a change of mind and refund/recharge the difference in amount if applicable. We are unable to accept change of mind requests once a delivery is on-board with our delivery driver.
Please email your order reference and photos to us or call 0466 063 798 during business hours.